Deleting your account

Last updated: September 4, 2026

You can delete your goEnpLAY! account whenever you like, and you do not need to ask us. This page says how, what is removed, and what stays.

How to delete your account

In the app: Profile → Settings → Delete account. You will be asked for your password. If you signed in with Google or Facebook there is no password to confirm; the button deletes the account.
By email: write to jomsoftware@gmail.com from the email address on your account, with the subject "Data Deletion Request". We verify the request came from you and run the same deletion within 30 days, then confirm by email.

What is removed

Immediately, when the deletion runs:

Your name, email address, password, profile photo and profile details (sport, level, area).
Your Google or Facebook sign-in link and the details we received from it.
Your connections, blocks, favourite venues, teams, devices and notification settings.
Every one of the notes and tags a club recorded about you.
What you wrote in chat is blanked, and your reviews are hidden.

You are signed out on every device, and the account can no longer be signed into.

What stays

Records of your bookings and payments. A club has to keep the record of a sale for tax and accounting, and a refund has to be traceable to the payment it reversed. Those records stay, but they no longer carry your name or any other detail that identifies you — they point at an anonymous placeholder. Your payment credentials were never held by us; they are with our payment provider, PayMongo.

Our security log keeps a record that an account was deleted, and when, without recording who.

Contact

For any questions about deleting your data, email jomsoftware@gmail.com.